If
you have any questions at all please do not hesitate
to email us at customercare@vilantae.com.
We will return your email within 24 hours. Yes, we read
every single email and we respond promptly. Please
look over the FAQs before you submit
an inquiry.
If you would like to track the status of an order, just
send us an email, and we will track your email address through
our order records. Remember that shipping time doesn't include
Sundays, and that occasionally the post office experiences
delays and it takes an extra few days.
Note: The most common reason for failured delivery
is because people forget to click all the way through after
paying with Paypal. If you think this was the case with
your order, please email us.
Occasionally,
the post office will attempt to deliver a package and leave
a note saying it's available for local pickup. Sometimes
people forget to read the note.
Our mailing address is:
Evolution-X
Wyvern House #15
Railway Terrace
Derby, Derbyshire DE1 2RU
United Kingdom
You may call us free at 0800 587 1028. Our hours
are Monday through Saturday from 6pm to 2am.